Sil-Mid Limited
Business Services
4.7 From 1 to 5
654 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 654 Reviews
  • 9 / 10 Recommend
  • 9.49 / 10 TrustScore
Jan 07, 2015
Silmid as a supplier

My general opinion of Silmid is very high. I have been dealing with them for a long time and have no cause for complaint from the sales department or customer service departments, at all. However, we have been suffering some QA issues recently, which is a cause for some concern.
Dec 02, 2014
good ,efficient service,

effective and friendly transaction handling with prompt delivery.
Nov 19, 2014
Always happy to help

Excellent customer service always able to help, only a few issues with the confirmation emails for our orders not being received so we have to chase up the goods but otherwise very happy.
Nov 19, 2014
How a Supplier should be!

I needed one of their products urgently. Reply to enquiry email was rapid, item ordered and delivered the following morning. Excellent! Communications were excellent so I knew exactly where we were. Lady I dealt with (Helen) clearly a credit to the Company.
Nov 12, 2014
Very helpful and informative

Although I do not require many of the products from Silmid I wish I did. I have had know issues with the company or the contacts there. They have been informative in requests for information and able to deliver this information and their products promptly.
Nov 11, 2014

i am very happy with the service I received. Good manner, good response and choices of products.
Nov 11, 2014

Nov 04, 2014
Very good all round service

Easy company to work with, they do wexactly what they are asked to do, with no fuss and great service.
Oct 23, 2014
A1 Service

In my current position, I have been working with Sil-Mid for the last 2 years. I have always have very quick, helpful, useful and productive service from my contacts Michelle Hoey and Mike Young and i have no doubt that the rest team are the same. Thank you for your support Sil-mid.
Oct 22, 2014
A Quality Supplier

A very reliable supplier of high professional standard. We require expiry dates on ordered products and this is always provided with every product. I would highly recommend to any potential customer.
Oct 20, 2014

The order was despatched within about an hour of ordering and arrived the next working day. You just cannot fault that for service. Well done to Silmid and all staff there. If only all companies operated in such a commendable way.
Oct 17, 2014
Straight forward and competitive pricing

Was easy placing the order, quickly sorted and done. Arrived on time stop on.
Oct 15, 2014
Fantastic service and easy to navigate around website

User friendly site and prompt reply on delivery, would recommend.
Oct 14, 2014
Very good service

Couldn't fault them, easy transaction and great follow up from Tom.
Oct 07, 2014
When I think glue, I think Silmid!

fast and friendly service, Jessica couldn't do enough to help, thanks
Oct 01, 2014

Oct 01, 2014
Excellent Service

Still the same values now towards customer service as when I first used them many years ago .
Sep 24, 2014
Silmid i will use again, good website, ordering was easy, very helpful and fast delivery!

Silmid i will use again, good website, ordering was easy, very helpful and fast delivery!
Sep 23, 2014
superb service

I ordered goods at 9.30am, by 10.00am I had received an acknowledgement saying that the goods had been despatched today, service doesn't get any better that that!
Sep 22, 2014
not happy initially, but very happy soon after

The order delivered on time, earlier today - can't complain there. I opened the box and the packaging was great, lots of polystyrene chips, all good so far......However, I took the boxes of Lotoxane out from the polystyrene and both were wet and smelling of Lotoxane. 3 loose bottle tops in one box and 4 in the other - one of which was only 1/2 ******* on - and probably 1/4 of a bottle spilt. All the other "loose" bottles have lower levels that the bottles with secure tops, but not by much. Giving you 2* because of this - not happy.

Sil-Mid contacted me within 45 minutes of my posting this comment above. Very rapid response from Sales Director to resolve my problem - Excellent 5* service for the resolution. Thank you
Sil-Mid Limited Logo
Response from Sil-Mid Limited
Sep 22, 2014
I have spoken with Jeremy about this issue and agreed a solution which he is satisfied with, we will also review our processes when supplying this particular product.
About Sil-Mid Limited
Sil-Mid Limited is a Verified Merchant
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