Puffin Clouds
4.9 From 1 to 5
162 Reviews
Overall Ratings
5 Stars
153
4 Stars
7
3 Stars
1
2 Stars
0
1 Star
1
  • 162 Reviews
  • 10 / 10 Recommend
  • 9.9 / 10 TrustScore
Jun 16, 2017
Fabulous customer service - hard to come by these days!

Having ordered 4 10ml bottles of e-juice, I realised from my previous bottle that I was having the nicotine level too high. I emailed Ryan at Puffin Clouds and he couldn't have been more helpful. He changed the order for me just before it was about to ship and offered me some friendly advice regarding making the switch to vaping. Superb customer service, friendly and supportive staff and excellent delivery and quality of goods. Faultless! My go-to company for vaping essentials!
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Response from Puffin Clouds
Jun 19, 2017
Thank you Mark for taking the time to write such a nice review - we really appreciate it. Hope everything goes well with your switch to vaping and just drop us a line if we can be of any further assistance. Thank you once again :) Kind regards Ryan
May 05, 2017
Excellent company

I bought a limitless pulse from Puffin Clouds its a nice stealth device. Fast shipping will buy from Puffin clouds again :)
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Response from Puffin Clouds
May 15, 2017
Thank you Collette - really appreciate you taking the time to write a review. Glad to hear you're enjoying the Limitless Pulse :) Best regards Ian
May 03, 2017
Excellent customer service

Excellent customer service and good range of products.
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Response from Puffin Clouds
May 03, 2017
Thank you Ryan for taking the time to write a review - we really appreciate it. Hope you're enjoying the Purity :) Best regards Ryan
Apr 30, 2017
Ejuice

Quick easy service.
Very good product
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Response from Puffin Clouds
May 02, 2017
Thank you Martin for taking the time to write a review - we really appreciate it :)
Apr 29, 2017
I love these guys

I love these guys - always helpful, speedy and knowledgeable. They have gone out of their way to sort various complicated orders and always kept me informed of progress and delivery details.
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Response from Puffin Clouds
May 02, 2017
Awww :) thank you Jenny - we love you too! Bulk orders on a regular basis and always so nice - what more could you ask for in a customer! Thank you for taking the time to write such a nice review - we really appreciate it. Best regards Ian
Apr 29, 2017
Great reliable service!!

Great reliable service!!
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Response from Puffin Clouds
May 02, 2017
Thank you Russ for taking the time to write a review - we really appreciate it. Hope you're enjoying the Limitless Pulse and the Purity. Best regards Ryan
Apr 29, 2017
Great service

Great service. Top quality eliquids brands.
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Response from Puffin Clouds
May 02, 2017
Thanks Tim - really appreciate that :) Best regards Ian
Apr 29, 2017
Excellent products and customer service …

Excellent products and customer service 🙂
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Response from Puffin Clouds
May 02, 2017
Thank you Melanie for taking the time to write a review - we really appreciate it. Hope you enjoy your holiday and happy to get your Purity out to you in time :) Best regards Ryan
Apr 29, 2017
I love these guys

I love these guys - always helpful, speedy and knowledgeable. They have gone out of their way to sort various complicated orders and always kept me informed of progress and delivery details.
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Response from Puffin Clouds
May 02, 2017
Awww :) thank you Jenny - we love you too! Bulk orders on a regular basis and always so nice - what more could you ask for in a customer! Thank you for taking the time to write such a nice review - we really appreciate it. Best regards Ian
Apr 29, 2017
Great service

Great service. Top quality eliquids brands.
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Response from Puffin Clouds
May 02, 2017
Thanks Tim - really appreciate that :) Best regards Ian
Apr 29, 2017
Excellent products and customer service …

Excellent products and customer service ????
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Response from Puffin Clouds
May 02, 2017
Thank you Melanie for taking the time to write a review - we really appreciate it. Hope you enjoy your holiday and happy to get your Purity out to you in time :) Best regards Ryan
Mar 27, 2017
Perfection

Puffin Clouds massively exceeded my expectations with my first order. Customer service was beyond compare and they have a customer in me for life.

Best prices I've seen and free shipping too, I can't fault them on anything.

This is a company who truly care about their customers and are passionate about their products - refreshing in this day and age! Just placed my second order :)
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Response from Puffin Clouds
Mar 27, 2017
Hi Louise Wow! Thank you so, so much for your stunning review. It's always an absolute pleasure to hear from happy customers. We've got our work cut out now to continue to live up to your review - we'll certainly try our best. We really appreciate you taking the time to leave your review and for your continued custom. If we can ever be of any assistance, you know where to find us! Many thanks, Ryan
Mar 17, 2017
Limitless arms race mod

Pre order that arrived before other online
Sellers.well packaged and free next day delivery.
And the mod is awesome.
Thank again.will use again.
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Response from Puffin Clouds
Mar 13, 2017
Thanks for the review Steve - really appreciate that. You got your order in at the right time as we're now totally sold out of all versions of the Arms Race. We only had them in stock for a day! Next delivery will be at least a week away. Enjoy the mod and thanks for your order once again :)
Mar 14, 2017
Excellent service

Excellent service, fast and prompt delivery and the owner Ian is very helpful and fast replying to the enquiries I've sent
Definitely recommend use their web store
I will indeed be returning costumer
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Response from Puffin Clouds
Mar 15, 2017
Thank you Ivan for taking the time to write a review - we really appreciate it! Hope you're enjoying your Purity Midnight Apple :)
Mar 13, 2017
Limitless arms race mod

Pre order that arrived before other online
Sellers.well packaged and free next day delivery.
And the mod is awesome.
Thank again.will use again.
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Response from Puffin Clouds
Mar 13, 2017
Thanks for the review Steve - really appreciate that. You got your order in at the right time as we're now totally sold out of all versions of the Arms Race. We only had them in stock for a day! Next delivery will be at least a week away. Enjoy the mod and thanks for your order once again :)
Mar 13, 2017
Excellent Service
This was the first time I'd used Puffin Clouds & I'm extremely pleased I did.The service was excellent with quick delivery within 72 hours. E-liquid prices are very competitive particularly on multibuys & the code provided to get a discount on all future orders for the next 12 months was a real bonus.The e-liquid I received also had long use by dates, unlike many other sites I've used. Will definately be using Puffin Clouds again.
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Response from Puffin Clouds
Mar 13, 2017
Thank you Gary for such a great review - we really appreciate it. The e-liquid packs & loyalty discounts are specifically aimed at trying to ensure our customers can move from 30ml bottles to TPD compliant 10ml bottles without having to pay more money. We're adding to our product range all the time, but if there's any vaping product you need that's not listed on our site, just drop us an email and we'll get back to you with our best price. Thanks once again for your order and taking the time to leave a review :)
Mar 13, 2017
Excellent

I was looking for a U.K. halo/purity liquid supplier, came across puffin clouds and so glad I did. Excellent service, order arrived next day will definitely use again. Thank you
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Response from Puffin Clouds
Mar 15, 2017
Thank you Louise for taking the time to write a review - we really appreciate it :)
Mar 13, 2017
Excellent

I was looking for a U.K. halo/purity liquid supplier, came across puffin clouds and so glad I did. Excellent service, order arrived next day will definitely use again. Thank you
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Response from Puffin Clouds
Mar 15, 2017
Thank you Louise for taking the time to write a review - we really appreciate it :)
Feb 11, 2017
The best

Great customer service, prompt delivery and extremely competitive prices. Have no hesitation in recommending and using on a regular basis.
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Response from Puffin Clouds
Feb 11, 2017
Thank you so much Darren for taking the time to leave a review. We really appreciate it and your regular custom.
Feb 11, 2017
Fantastic!

Business done the way it should be! I buy e-liquids & coils in bulk - to last me 3 months at least. I email Ian my requirements - he comes back with the best price & I pay by BACs. Simple! If its not listed on their website Puffin Clouds will go that extra mile to get hold of it for me & the prices are always lower than any other online vape shop. 5 Star Service that I can recommend without hesitation.
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Response from Puffin Clouds
Mar 13, 2017
Thanks Henley - it's a pleasure having customers like you. We really appreciate your business.
About Puffin Clouds
Puffin Clouds is a family-owned and run online retail business that has been in operation since 2016. We pride ourselves on quality products, value for money and customer service. Puffin Clouds specialises in selling quality electronic cigarettes and e-liquids. With our own unique range of branded products that include Purity, eVo, SMOK, Limitless, Aspire & Innokin, we are able to offer the highest quality products at very competitive prices. However, our service does not end with the simple supply of goods. We pride ourselves on quality customer service to ensure you have an excellent online shopping experience. Only that way will you come back time and time again and recommend our site to others.
Puffin Clouds is a Verified Merchant
Questions? Contact Us
help@puffinclouds.co.uk
+44 (0)1772 369 123
9am to 5pm

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