Puffin Clouds
4.9 From 1 to 5
267 Reviews
Overall Ratings
5 Stars
251
4 Stars
10
3 Stars
3
2 Stars
0
1 Star
3
  • 267 Reviews
  • 10 / 10 Recommend
  • 9.9 / 10 TrustScore
Oct 26, 2017
My no 1 supplier now

My no 1 supplier now, fast efficient and competitive.
Oct 24, 2017
Best online company I have ever dealt with!

Best online company I have ever dealt with! On my first order I made a mistake which Puffin Clouds (Ryan) sorted out for me effortlessly with the correct order being back to me the next day, fantastic considering they could have chosen to have left me high and dry.
Latest order caused a delay from the manufacturer so I again contacted customer service and the next day my juice arrived (creating behind the scenes work for them) - again excellent service which I doubt other companies would or could match. I will use Puffin Clouds solely going forward and cannot recommend highly enough.
Special mention to Ryan for providing such great service on both occasions.
Thanks, Steve W
Oct 15, 2017
What a fantastic company

What a fantastic company. The problem with online stores these days is that usually you receive a poor careless service. Not with Puffin Clouds. The service was impeccable. There was a slight mix up with the order but they corrected my order & then some. I will now be using Puffin Clouds for all my future vaping needs.
Jul 27, 2017
Outstanding customer service

I will never shop anywhere again for any vaping requisites. Not only do they stock everything I need but the customer service is truly second to none. I cannot recommend them highly enough - quite superb!
Jul 14, 2017
Firsr Class for Vaping Supplies

I highly recommend this supplier for all your vaping requirements. The standard of service is absolutely first class and communication in the event of a stock issue is excellent. Friendly and professional I am really impressed and look forward to using them again and again!
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Response from Puffin Clouds
Jul 26, 2017
Thank you Tracy for taking the time to write a review - we really appreciate it. Hope you're enjoying the Purity Freedom Juice :) Best regards Ian
Jun 16, 2017
Fabulous customer service - hard to come by these days!

Having ordered 4 10ml bottles of e-juice, I realised from my previous bottle that I was having the nicotine level too high. I emailed Ryan at Puffin Clouds and he couldn't have been more helpful. He changed the order for me just before it was about to ship and offered me some friendly advice regarding making the switch to vaping. Superb customer service, friendly and supportive staff and excellent delivery and quality of goods. Faultless! My go-to company for vaping essentials!
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Response from Puffin Clouds
Jun 19, 2017
Thank you Mark for taking the time to write such a nice review - we really appreciate it. Hope everything goes well with your switch to vaping and just drop us a line if we can be of any further assistance. Thank you once again :) Kind regards Ryan
May 05, 2017
Excellent company

I bought a limitless pulse from Puffin Clouds its a nice stealth device. Fast shipping will buy from Puffin clouds again :)
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Response from Puffin Clouds
May 15, 2017
Thank you Collette - really appreciate you taking the time to write a review. Glad to hear you're enjoying the Limitless Pulse :) Best regards Ian
May 03, 2017
Excellent customer service

Excellent customer service and good range of products.
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Response from Puffin Clouds
May 03, 2017
Thank you Ryan for taking the time to write a review - we really appreciate it. Hope you're enjoying the Purity :) Best regards Ryan
Apr 30, 2017
Ejuice

Quick easy service.
Very good product
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Response from Puffin Clouds
May 02, 2017
Thank you Martin for taking the time to write a review - we really appreciate it :)
Apr 29, 2017
I love these guys

I love these guys - always helpful, speedy and knowledgeable. They have gone out of their way to sort various complicated orders and always kept me informed of progress and delivery details.
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Response from Puffin Clouds
May 02, 2017
Awww :) thank you Jenny - we love you too! Bulk orders on a regular basis and always so nice - what more could you ask for in a customer! Thank you for taking the time to write such a nice review - we really appreciate it. Best regards Ian
Apr 29, 2017
Great reliable service!!

Great reliable service!!
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Response from Puffin Clouds
May 02, 2017
Thank you Russ for taking the time to write a review - we really appreciate it. Hope you're enjoying the Limitless Pulse and the Purity. Best regards Ryan
Apr 29, 2017
Great service

Great service. Top quality eliquids brands.
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Response from Puffin Clouds
May 02, 2017
Thanks Tim - really appreciate that :) Best regards Ian
Apr 29, 2017
Excellent products and customer service …

Excellent products and customer service 🙂
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Response from Puffin Clouds
May 02, 2017
Thank you Melanie for taking the time to write a review - we really appreciate it. Hope you enjoy your holiday and happy to get your Purity out to you in time :) Best regards Ryan
Apr 29, 2017
I love these guys

I love these guys - always helpful, speedy and knowledgeable. They have gone out of their way to sort various complicated orders and always kept me informed of progress and delivery details.
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Response from Puffin Clouds
May 02, 2017
Awww :) thank you Jenny - we love you too! Bulk orders on a regular basis and always so nice - what more could you ask for in a customer! Thank you for taking the time to write such a nice review - we really appreciate it. Best regards Ian
Apr 29, 2017
Great service

Great service. Top quality eliquids brands.
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Response from Puffin Clouds
May 02, 2017
Thanks Tim - really appreciate that :) Best regards Ian
Apr 29, 2017
Excellent products and customer service …

Excellent products and customer service ????
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Response from Puffin Clouds
May 02, 2017
Thank you Melanie for taking the time to write a review - we really appreciate it. Hope you enjoy your holiday and happy to get your Purity out to you in time :) Best regards Ryan
Mar 27, 2017
Perfection

Puffin Clouds massively exceeded my expectations with my first order. Customer service was beyond compare and they have a customer in me for life.

Best prices I've seen and free shipping too, I can't fault them on anything.

This is a company who truly care about their customers and are passionate about their products - refreshing in this day and age! Just placed my second order :)
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Response from Puffin Clouds
Mar 27, 2017
Hi Louise Wow! Thank you so, so much for your stunning review. It's always an absolute pleasure to hear from happy customers. We've got our work cut out now to continue to live up to your review - we'll certainly try our best. We really appreciate you taking the time to leave your review and for your continued custom. If we can ever be of any assistance, you know where to find us! Many thanks, Ryan
Mar 17, 2017
Limitless arms race mod

Pre order that arrived before other online
Sellers.well packaged and free next day delivery.
And the mod is awesome.
Thank again.will use again.
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Response from Puffin Clouds
Mar 13, 2017
Thanks for the review Steve - really appreciate that. You got your order in at the right time as we're now totally sold out of all versions of the Arms Race. We only had them in stock for a day! Next delivery will be at least a week away. Enjoy the mod and thanks for your order once again :)
Mar 14, 2017
Excellent service

Excellent service, fast and prompt delivery and the owner Ian is very helpful and fast replying to the enquiries I've sent
Definitely recommend use their web store
I will indeed be returning costumer
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Response from Puffin Clouds
Mar 15, 2017
Thank you Ivan for taking the time to write a review - we really appreciate it! Hope you're enjoying your Purity Midnight Apple :)
Mar 13, 2017
Limitless arms race mod

Pre order that arrived before other online
Sellers.well packaged and free next day delivery.
And the mod is awesome.
Thank again.will use again.
Puffin Clouds Logo
Response from Puffin Clouds
Mar 13, 2017
Thanks for the review Steve - really appreciate that. You got your order in at the right time as we're now totally sold out of all versions of the Arms Race. We only had them in stock for a day! Next delivery will be at least a week away. Enjoy the mod and thanks for your order once again :)
About Puffin Clouds
Puffin Clouds is a family-owned and run online retail business that has been in operation since 2016. We pride ourselves on quality products, value for money and customer service. Puffin Clouds specialises in selling quality electronic cigarettes and e-liquids. With our own unique range of branded products that include Purity, eVo, SMOK, Limitless, Aspire & Innokin, we are able to offer the highest quality products at very competitive prices. However, our service does not end with the simple supply of goods. We pride ourselves on quality customer service to ensure you have an excellent online shopping experience. Only that way will you come back time and time again and recommend our site to others.
Puffin Cloudsis a Verified Merchant
Questions? Contact Us
help@puffinclouds.co.uk
+44 (0)1772 369 123
9am to 5pm

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