Health & Medical
4.6 From 1 to 5
261 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 261 Reviews
  • 9 / 10 Recommend
  • 9.29 / 10 TrustScore
Aug 07, 2018
Excellent and communitive service from start to finish. Most comfortable bed I have ever had.
Aug 04, 2018
Wasn't happy that I had to call to find out that the bed was Out of stock and delayed and that no one had contacted me to tell me this
Aug 03, 2018
Device &a delivery excellent.
Aug 02, 2018
Very nice well made bed ideal that you can try the mattress and change if not suitable . Would definitely recommend
Aug 01, 2018
Excellent service
Very polite customer service
Very prompt delivery
Helpful engineer
I have recommended to several of my family and friends
Thank you
Jul 31, 2018
Excellent, friendly service. Good bed.
Jul 31, 2018
staff were very helpful.
Jul 31, 2018
Very Helpful good product and perfect aftercare for my 88yo parents, thanks
Jul 31, 2018
Very good service but website didn't explain details so had to telephone before ordering. However good quality an quick service.
Jul 30, 2018
What a fantastic service I’ve received . From sales , Customer services right through to the delivery and installation of the bed . I was given good advice and was spoken to at great length regarding the product / mattress type that was best suited to my needs . There was no hard sales patter and no fuss . My husband and I are very satisfied with the bed , mattress and mechanics, best night sleep I’ve had in a long time . We received 1st class service , highly recommended. My only criticism is that there is no ejector button on my side to tip my hubby out of bed in the morning to make a cuppa.
Jul 28, 2018
The personal attention and advice received when visiting your warehouse by arrangement was excellent and very thorough and so was the delivery of the bed we ordered and the disposal of our old bed. The new bed is a well-made quality job and works perfectly..
Jul 28, 2018
We are pleased with the bed and the gentlemen that made the delivery. The reason for low rating is the poor customer service in relation to the delivery. Because of various factors we needed some some guidance and certainty on the delivery date. Customer Service were so unhelpful and uncompromising, basically you'll get the bed when we are ready to deliver. And in the end the bed came in 2 parts, the 2nd delivery date way outside the time period specified in their adverts. Good products let down by poor customer service.
Jul 27, 2018
Very straightforward ordering on line, with lots of help info. Delivery and installation guy gave plenty of extra advice and can sell you accessories you forgot.
Jul 26, 2018
Putting in an order for this extremely comfortable bed was very easy. Staff kept me informed of progress regularly. Am delighted withis very comfortable bed. It was half the price of other leading manufacturers. Very happy.
Jul 26, 2018
All to happy to help but it falls flat on its face when you get a problem......... But although stating in their online shop modifications will take 7 days extra they do not state its 7 working days and that 7 working days turns out to be over a month. The compensation offered for late delivery to you is woefully inadequate and you have to fight for every penny....... nothing is offered. You ask to speak to a manager or director and they are always on holiday or unavailable. Remember they have a hefty deposit they won't let go of even when they are 100% in the wrong.
Its a shame because the bed itself is of high quality...........when you finally get it
Jul 25, 2018
Ordering was great then the order was wrong mattress let you that was corrected. Then it came to delivery one day notice is not enough when you work full time, but the lady I spoke to upset me as I was basically told we can't just put a van on for you!! Thus was after I have her several dates you could delivery. Finally spoke to someone not so rude. Arrangements made on the thought I would call and get rough idea for deli early as we had delayed our holiday only to be told we were NOT on the van that day either very unhappy at this point you agreed to a day and again didn't deliver you then after several phone calls us chasing said you would deliver next day not happy at all to be honest the customer service is very poor for the price of your goods I would expect better.
Jul 24, 2018
very good customer friendly service. delivered on time and no messing, bed assembled quickly. lovely comfortable bed
Jul 24, 2018
Excellent service from beginning to end. Bed very comfortable and been super help to husband who has Parkinson's disease and who couldn't get out of our old bed unaided, but can do so now with this adjustable bed.
Jul 23, 2018
Well delivery service and the lady where are you order a mattress was brilliant , but when the office lady rang me she put the phone down before I finished saying what I wanted to say and think that very rude , so I think you will lose trade if that to all yours customers
Thank you very much Eileen May may237@
Jul 20, 2018
The service was great but the bed doesn’t bend at the knee the way I expected it to
About Laybrook
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