Health & Medical
4.6 From 1 to 5
238 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 238 Reviews
  • 9 / 10 Recommend
  • 9.29 / 10 TrustScore
Feb 27, 2019
Very good advice before purchase, delivered when promised in timescale, efficient and polite fitter demonstrated bed before leaving and my mother finds it very comfortable
Feb 22, 2019
Service in the showroom when we ordered was very good and took time to explain the different options to us.
Service after that in terms of updates was non existent. We were told in the showroom bed would be 10-14 days. After 14 days I called Laybrook to be told it meant 14 working days but couldn't confirm date. I called back a week later and told a headboard delay and couldn't confirm date ( we had only ordered a standard headboard so not clear why that would delay. I then called back a week after that and was told yes you are 8am next Friday. A better experience would of been to at least have an email update rather than me have to keep chasing for any information. Once the bed has arrived it is an excellent if expensive product and we are happy with it. I would of given 5 stars if there had been some service update provided but the telephone team seemed to see it as the customers job to make contact not theirs even after the 10-14 days had stretched to a month......
Feb 20, 2019
Excellent service
Feb 07, 2019
Brilliant company, I do not hesitate to recommend them, great service all the way through
Thank you
Feb 07, 2019
Very good customer service. Helpful advice. Prompt and courteous delivery man. Would recommend
Feb 07, 2019
Excellent service, needed urgent delivery and help with choosing the right bed for my elderly and infirm Mother, both easily resolved over the phone, delivery came exactly when promised and the engineer assembled the bed very efficiently. Good people to deal with all round!
Feb 07, 2019
Excellent service and product
Feb 07, 2019
very good and comfortable delivery very quick
Feb 07, 2019
Excellent service … from point of enquiry to ordering to delivery … and subsequent relocation of bed to another room a few weeks later! Thank you.
Feb 07, 2019
Feb 07, 2019
Very happy with the quality of the bed and the swift delivery of it.
Feb 06, 2019
Great advice and mattress was perfect for my mother.
Feb 04, 2019
A company that gives a satisfactory feeling.
answers any queries in plain English & were very accommodating in my request to alter my order (twice) .staff very helpful including installer, a pleasure to deal with.
Feb 01, 2019
The bed is great. I am surprised that you have taken so long to ask for a review. I have had the bed for 9 months now. I would have thought you would have followed up long before now.
Feb 01, 2019
yes it is great I am glad I got it my back is still sore but it is still helping it I no it will never get better but it doing it’s job and my legs thank you
Jan 30, 2019
Very happy with the bed and great service
Jan 18, 2019
Excellent delivery and installation service. Bed comfortable and bespoke height means that it is much easier to get in and out. A brilliant purchase.
Jan 13, 2019
an excellent bed thank you very much
Jan 08, 2019
Ordered 2 single mattresses to replace on our electric bed, received phone call a few days later to say they were ready for shipping. Used courier company because we wanted them before Christmas and being in Scotland, it was too late in the year to use their own transportation which only delivers in Scotland a few times a month.
Jan 07, 2019
We were really pleased with our purchase and the personal service on delivery was first class. This company was easy to contact and delivery was completed on the timescales promised.We were very pleased with all aspects with our dealings with this company.
About Laybrook
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