Health & Medical
4.5 From 1 to 5
228 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 228 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
May 09, 2019
Very comfy and looks smart too. Installed quickly and professionally.
May 05, 2019
Very pleased with the bed all the staff are very knowledgeable and friendly.when visiting to view,do not be put off by the demonstration room on industrial estate ,there is all you need to make an informed decision if their products are right for you. Our bed was delivered and assembled and demonstrated on time and very professionally great service all round....
May 02, 2019
On visiting the showroom, we found that it looked dark and a bit run down, was untidy and lacked a professional appearance which was disappointing
However, having met with Rebecca who was a pleasure to deal with, our concerns disappeared as she provided a very knowledgeable introduction to the bed range, & helped us make an informed choice while considering all our needs. We then visited for a second time and placed our order with Rebecca, following a Q&A session, and since been very pleased with our purchase. The support and delivery teams have been brilliant, and the product quality is very good. I love the fitted bottom sheets we bought from yourselves for our adjustable beds as the quality and feel is very good and also the extra length that was needed for our type of mattresses. We would recommend this company to our friends, and thank you for helping us achieve a good nights sleep again.
Apr 23, 2019
I am very delighted with my bed and the service i received
Apr 02, 2019
very professional and helpful staff, nothing to much trouble, little apprehensive when purchasing "blind", but nothing to worry about. special order was made by the promised time and delivered as promised, went better than if you could buy locally - also very competitive - looking forward to sleeping on it tonight
Mar 28, 2019
The best website and the best of people to deal with.

A good bed too - satisfaction all round
Mar 22, 2019
Excellent personal service down to the last detail. Products excellent too.
Cannot praise the staff more.
Mar 18, 2019
Brilliant bed, extreamly fast and efficient service. Well pleased.
Mar 15, 2019
Loving my new bed. The recommended mattress is perfect. The staff were friendly and approachable.
Feb 27, 2019
Excellent service at the beginning. But have phoned twice with a technical problem and we are still waiting for an engineer to contact us. Also we have not had a courtesy call after our seven day trial to see if everything was ok , this is putting a dampener on the whole experience which started off very well STILL WAITING
Feb 27, 2019
Very good advice before purchase, delivered when promised in timescale, efficient and polite fitter demonstrated bed before leaving and my mother finds it very comfortable
Feb 22, 2019
Service in the showroom when we ordered was very good and took time to explain the different options to us.
Service after that in terms of updates was non existent. We were told in the showroom bed would be 10-14 days. After 14 days I called Laybrook to be told it meant 14 working days but couldn't confirm date. I called back a week later and told a headboard delay and couldn't confirm date ( we had only ordered a standard headboard so not clear why that would delay. I then called back a week after that and was told yes you are 8am next Friday. A better experience would of been to at least have an email update rather than me have to keep chasing for any information. Once the bed has arrived it is an excellent if expensive product and we are happy with it. I would of given 5 stars if there had been some service update provided but the telephone team seemed to see it as the customers job to make contact not theirs even after the 10-14 days had stretched to a month......
Feb 20, 2019
Excellent service
Feb 07, 2019
Brilliant company, I do not hesitate to recommend them, great service all the way through
Thank you
Feb 07, 2019
Very good customer service. Helpful advice. Prompt and courteous delivery man. Would recommend
Feb 07, 2019
Excellent service, needed urgent delivery and help with choosing the right bed for my elderly and infirm Mother, both easily resolved over the phone, delivery came exactly when promised and the engineer assembled the bed very efficiently. Good people to deal with all round!
Feb 07, 2019
Excellent service and product
Feb 07, 2019
very good and comfortable delivery very quick
Feb 07, 2019
Excellent service … from point of enquiry to ordering to delivery … and subsequent relocation of bed to another room a few weeks later! Thank you.
Feb 07, 2019
About Laybrook
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