Health & Medical
4.6 From 1 to 5
264 Reviews
Overall Ratings
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • 264 Reviews
  • 9 / 10 Recommend
  • 9.29 / 10 TrustScore
May 18, 2018
excellent service
May 18, 2018
Excellent service, value and a really comfortable bed
May 18, 2018
Excellent bed very very pleased
Thank you
May 17, 2018
It was good to get my bed through you. It is comfortable and very relaxing. The fitter did an excellent job and taught me how to use the bed properly before he went.
May 17, 2018
Found the estimating service on the website useful, but placed my order over the phone to ensure I'd interpreted the detail correctly. Used the removal service which meant nothing to worry about except watching the installation. I found the opportunity to choose a bespoke bed far more reassuring than other companies I contacted. Otherwise the bed does exactly what it says on the tin.
May 17, 2018
Great service from ordering to delivery. Would highly recommend.
May 17, 2018
I visited several electric bed outlets before I took the plunge and Laybrook were by far the best. They are knowledgeable and helpful and very flexible if you want something a bit non-standard. Plus, they were by far cheaper than anywhere else.
May 17, 2018
The bed has been, and still is a great benefit for us. Comfort is second to none and the vibro-massager is great for relieving our old age aches and pains. Recommended for a good nights sleep.
May 17, 2018
Customer service excellent delivery staff great would highly recommend
May 17, 2018
Advice on mattresses very poor. Test period of one week totally inadequate. I was unable to change rooms during the first week and therefore failed to discover the snags of the foam. When this was explained it was met with a blank refusal to co-operate apart from the offer of a new spring mattress for £300!!.
May 17, 2018
The bed mechanism itself was great but the ordering process could have been more helpful. I ordered a sprung mattress only to be told, when it developed faults after just a couple of weeks, that these are not intended for adjustable beds. I've tried 3 mattresses in total and still do not feel that I am comfortable at night. But they did exchange without quibble. I think I would have bought a different mattress elsewhere had I known about the problems I might have. I don't find memory foam comfortable and I struggle to sleep well because of this.
May 17, 2018
If your looking for any specialist equipment I would highly recommend Laybrook, I found all employees extremely helpful in making sure i got all that i required, they all made the purchase of buying my new bed an easy and trouble-free action.
May 17, 2018
The mattress is very comfortable.
About the easy ordering process; I telephoned for advice and this was easily understood to assist with choices and arrange a convenient delivery date. The clear paperwork arrived, as did the mattress. Everything went as expected in a pleasant, professional, friendly manner.
May 17, 2018
I’ve used a mattress supplied by the Occupational Therapist for years without knowing there was an alternative. Wow. The difference in comfort is indescribable. Thank you so much
May 16, 2018
Ordering process was quite easy. Delivery was for the most part within the expected time span. However, there was an issue with the supply and delivery of the special fitted sheets. We ended up making our own before the ordered ones were delivered. Bed wasn’t cheap by any means. Installation was efficient. By back options was disappointing. We were initially led to believe we would receive more than we actually did even though it was admitted the bed was extremely good quality and had been well looked after and was only just over a year old. By back cheque did arrive quickly though.
May 16, 2018
Great service great bed.
May 16, 2018
Very helpful company
May 16, 2018
Installing was easy, everyone was friendly and helpful. The beds are very comfortable and the hand rail is essential for me in order to get out of bed. We are very happy
May 16, 2018
Helpful, pleasant to speak to very informative.nothing too much trouble. First class service from beginning to end ..The bed is the most comfortable I've ever had. 😊Exactly what they said it would be . It would be impossible to fault this firm in any way.
May 16, 2018
No stars. Appalling service, sly tricks and currently doing in county court as product unfit for purpose and reneged on refund policy.
About Laybrook
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