Laybrook
Health & Medical
4.5 From 1 to 5
228 Reviews
Overall Ratings
5 Stars
170
4 Stars
33
3 Stars
9
2 Stars
9
1 Star
7
  • 228 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
May 16, 2018
Very helpful company
May 16, 2018
Installing was easy, everyone was friendly and helpful. The beds are very comfortable and the hand rail is essential for me in order to get out of bed. We are very happy
May 16, 2018
Helpful, pleasant to speak to very informative.nothing too much trouble. First class service from beginning to end ..The bed is the most comfortable I've ever had. 😊Exactly what they said it would be . It would be impossible to fault this firm in any way.
May 16, 2018
No stars. Appalling service, sly tricks and currently doing in county court as product unfit for purpose and reneged on refund policy.
May 16, 2018
Having placed an order, and paid a big deposit, we then waited for almost 3 months before eventually being told that the bed couldn’t be delivered. Calls not returned. I wouldn’t use Laybrooks again if they were the last company avaiable. Eventually went to Theraposture, where we received first class service, excellent communication and a premium product with the tie promised time frames.
May 16, 2018
Excellent service
May 16, 2018
Incredibly helpful service, delivered on time and extremely comfortable bed.
May 16, 2018
Paid £448 for a mattress for adjustable bed. Was rock hard, resulting in a bad back after 1 night’s sleep. Requested refund as not fit for purpose. Company refused a refund outright. Provided different mattress. Absolute rubbish quality. Mattress cover made of loose-weave cotton, too big to fit mattress. Consequently, mattress cover ever moving, bringing mattress protector and sheet off the bed. Put old, better made, mattress cover on and used safety pins to remove tighten the slack while waiting for a new mattress from a different company. Very expensive mistake. Steer clear
May 16, 2018
We are not very happy with these beds but at the time they were the only ones available before my husband,S hospital release
May 16, 2018
It’s been a great experience, I’ve asked hundreds of questions over the time and they’ve always been kind and polite in dealing with me.
The bed was ordered Thursday or Friday last week and arrived today so I didn’t have to wait 10/14 days as expected.
The bed looks great so I just need to sleep on it tonight.

Thanks to all
May 16, 2018
Excellent purchase.
Thank you.
May 16, 2018
We were very happy with the bed for my mother, the mattress wouldn’t have worked without clips to hold it in place! We had to change the mattress as the first one wasn’t comfortable, so then we were given clips too!
May 16, 2018
Excellent service. Follow up service was also good when I explained that the mattress was slipping.
May 16, 2018
Have had nearly 5 yrs of beautiful comfort sleeping on my Laybrook bed. With my Rheumatiod Arthritis it took me a week to get used to sleeping, without my plie of pillows. Only need two now.
Best bed ever. Would recommend Laybrook, every time.
May 16, 2018
Absolutely brilliant company. Our super king disability TV bed looks nothing like a disability product. Nothing was too much trouble for the guys at Laybrook. The extra delivery to Northern Ireland was worth every penny, and the engineer who installed it drove 100 miles on a Saturday morning for us. Highly recommended. Thanks Laybrook
May 16, 2018
Very poor!
Had ordered a bed for terminal relative, with an assured delivery date of less than 1 week.
More than an additional 2 week delay on original order date despite multiple calls to customer services.
In the end had to cancel order & purchase bed elsewhere. Very disappointing!
Would not recommend to anyone. Sorry!!!
May 16, 2018
Brilliant service. Comfy bed. Thanks so much
May 16, 2018
Would have been 5 stars if the ordered hadn’t got lost in the system. Once rectified the order was received in hood time. Very sturdy hand rail.
May 16, 2018
Fine shopping experience, but a note of caution: if you are ordering a dual adjustable bed, the anti-entrapment feature can only be ordered for one side - "Yes" - or not at all - "No". You can't order it for both mechanisms.
May 16, 2018
It has been a great help
About Laybrook
Laybrook is a Verified Merchant
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