Laybrook
Health & Medical
4.6 From 1 to 5
261 Reviews
Overall Ratings
5 Stars
200
4 Stars
35
3 Stars
10
2 Stars
9
1 Star
7
  • 261 Reviews
  • 9 / 10 Recommend
  • 9.29 / 10 TrustScore
Jun 22, 2018
I was extremely happy with all parts of the buying experience with your firm
Jun 22, 2018
Good experience and pleased with the purchase.
Jun 22, 2018
very pleasant from ordering to delivery. Product as described and good . Exceptionally pleasant engineer also very smooth delivery and set up.
Jun 22, 2018
BRILL SERVICE AND DELIVERY ,, FIRST CLASS SERVICE LOOKING AFTER MY NEEDS AND SETTING UP MY BED, FIRST CLASS PRODUCTS REALLY PLEASED WITH MY BED,....
Jun 22, 2018
Very good service
Jun 21, 2018
The delivery was professionally completed by a friendly driver; however, the mattress had a strong chemical odour.

Fortunately I was due to leave on holiday two days after receiving the mattress, otherwise I would not have been able to cope with the smell. It's chemical nature was also worrying as I didn't know what I was breathing in as I slept.

After returning from holiday the fumes have gone and I'm very happy with the comfort level of the mattress.
Jun 21, 2018
Very satisfied with all aspects of your company thank you j&j Grady
Jun 21, 2018
Some manufacturing problems dealt with quickly and positively. Delivery at stated time
Jun 21, 2018
Well worth the wait, lovely product brilliant fitting by Trevor left no mess took old bed away now all in situ it’s made a huge difference should have done it years ago 😁
Jun 20, 2018
Excellent service. Everything went like clockwork. Bed is a big hit. Very comfortable and has eased some aches and pains.
Jun 19, 2018
Thank you so much for helping me choose a beautiful bed for my mother.
The information from sales person Mike was really useful as I had no experience (and was worried to be honest) of purchasing a product without trying it. Delivery was on time and the guys were great, cleaned up all the rubbish and gave us a demonstration on how to use the bed. All in all a really good experience, thanks Laybrook.
Jun 18, 2018
I bought New Laybrook reclining Bed would like to say how very pleased I’m with it sleep better than I’ve done for years. Can highly recommend it also staff very helpful
May 30, 2018
We found the company extremely helpful in assisting us in buying the right bed to suit our daughter. The engineer arrived early, did a fantastic job of putting the bed together in in a short time. He also explained the controls and documentation before leaving. This bed will make a great deal of difference to our daughters life. Thanks Laybrook!!
May 29, 2018
Excellent
May 23, 2018
As an MS sufferer I find it difficult to exit the bed, and despite the promise (from the salesman), of help in finding a steel bracket which you can attach to the bed, this was not forthcoming. I found the sort bracket from another, which whilst the design was ideal it did not fit the bed because of the depth of side panel.
May 22, 2018
We bought an adjustable bed and it's great as husband has MND. So much easier to get him out of bed
Service was good and bed was installed quickly
May 19, 2018
Disappointing

As a regular Laybrook customer, who has recently secured another sale for Laybrook having recommended the company to my parents to replace their beds, we were very disappointed at the poor customer communication experienced.

Specific instructions given at point of sale by my parents was not followed causing anxiety & confusion. Also, our own replacement of mattresses displayed the same poor customer communication which caused both my husband & I unnecessary stress & frustration.

So, although I have recommended Laybrook on a number of occasions I now feel less inclined to do so. I hope you take on board my comments & improve your customer communication.

We will be looking for that improvement going forward, before making any more recommendations.
May 18, 2018
excellent service
May 18, 2018
Excellent service, value and a really comfortable bed
May 18, 2018
Excellent bed very very pleased
Thank you
About Laybrook
Laybrook is a Verified Merchant
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