Laybrook
Health & Medical
4.6 From 1 to 5
238 Reviews
Overall Ratings
5 Stars
180
4 Stars
33
3 Stars
9
2 Stars
9
1 Star
7
  • 238 Reviews
  • 9 / 10 Recommend
  • 9.29 / 10 TrustScore
May 17, 2018
I visited several electric bed outlets before I took the plunge and Laybrook were by far the best. They are knowledgeable and helpful and very flexible if you want something a bit non-standard. Plus, they were by far cheaper than anywhere else.
May 17, 2018
The bed has been, and still is a great benefit for us. Comfort is second to none and the vibro-massager is great for relieving our old age aches and pains. Recommended for a good nights sleep.
May 17, 2018
Customer service excellent delivery staff great would highly recommend
May 17, 2018
Advice on mattresses very poor. Test period of one week totally inadequate. I was unable to change rooms during the first week and therefore failed to discover the snags of the foam. When this was explained it was met with a blank refusal to co-operate apart from the offer of a new spring mattress for £300!!.
May 17, 2018
The bed mechanism itself was great but the ordering process could have been more helpful. I ordered a sprung mattress only to be told, when it developed faults after just a couple of weeks, that these are not intended for adjustable beds. I've tried 3 mattresses in total and still do not feel that I am comfortable at night. But they did exchange without quibble. I think I would have bought a different mattress elsewhere had I known about the problems I might have. I don't find memory foam comfortable and I struggle to sleep well because of this.
May 17, 2018
If your looking for any specialist equipment I would highly recommend Laybrook, I found all employees extremely helpful in making sure i got all that i required, they all made the purchase of buying my new bed an easy and trouble-free action.
May 17, 2018
The mattress is very comfortable.
About the easy ordering process; I telephoned for advice and this was easily understood to assist with choices and arrange a convenient delivery date. The clear paperwork arrived, as did the mattress. Everything went as expected in a pleasant, professional, friendly manner.
May 17, 2018
I’ve used a mattress supplied by the Occupational Therapist for years without knowing there was an alternative. Wow. The difference in comfort is indescribable. Thank you so much
May 16, 2018
Ordering process was quite easy. Delivery was for the most part within the expected time span. However, there was an issue with the supply and delivery of the special fitted sheets. We ended up making our own before the ordered ones were delivered. Bed wasn’t cheap by any means. Installation was efficient. By back options was disappointing. We were initially led to believe we would receive more than we actually did even though it was admitted the bed was extremely good quality and had been well looked after and was only just over a year old. By back cheque did arrive quickly though.
May 16, 2018
Great service great bed.
May 16, 2018
Very helpful company
May 16, 2018
Installing was easy, everyone was friendly and helpful. The beds are very comfortable and the hand rail is essential for me in order to get out of bed. We are very happy
May 16, 2018
Helpful, pleasant to speak to very informative.nothing too much trouble. First class service from beginning to end ..The bed is the most comfortable I've ever had. 😊Exactly what they said it would be . It would be impossible to fault this firm in any way.
May 16, 2018
No stars. Appalling service, sly tricks and currently doing in county court as product unfit for purpose and reneged on refund policy.
May 16, 2018
Having placed an order, and paid a big deposit, we then waited for almost 3 months before eventually being told that the bed couldn’t be delivered. Calls not returned. I wouldn’t use Laybrooks again if they were the last company avaiable. Eventually went to Theraposture, where we received first class service, excellent communication and a premium product with the tie promised time frames.
May 16, 2018
Excellent service
May 16, 2018
Incredibly helpful service, delivered on time and extremely comfortable bed.
May 16, 2018
Paid £448 for a mattress for adjustable bed. Was rock hard, resulting in a bad back after 1 night’s sleep. Requested refund as not fit for purpose. Company refused a refund outright. Provided different mattress. Absolute rubbish quality. Mattress cover made of loose-weave cotton, too big to fit mattress. Consequently, mattress cover ever moving, bringing mattress protector and sheet off the bed. Put old, better made, mattress cover on and used safety pins to remove tighten the slack while waiting for a new mattress from a different company. Very expensive mistake. Steer clear
May 16, 2018
We are not very happy with these beds but at the time they were the only ones available before my husband,S hospital release
May 16, 2018
It’s been a great experience, I’ve asked hundreds of questions over the time and they’ve always been kind and polite in dealing with me.
The bed was ordered Thursday or Friday last week and arrived today so I didn’t have to wait 10/14 days as expected.
The bed looks great so I just need to sleep on it tonight.

Thanks to all
About Laybrook
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