Laybrook
Health & Medical
4.5 From 1 to 5
229 Reviews
Overall Ratings
5 Stars
171
4 Stars
33
3 Stars
9
2 Stars
9
1 Star
7
  • 229 Reviews
  • 9 / 10 Recommend
  • 9.09 / 10 TrustScore
May 30, 2018
We found the company extremely helpful in assisting us in buying the right bed to suit our daughter. The engineer arrived early, did a fantastic job of putting the bed together in in a short time. He also explained the controls and documentation before leaving. This bed will make a great deal of difference to our daughters life. Thanks Laybrook!!
May 29, 2018
Excellent
May 23, 2018
As an MS sufferer I find it difficult to exit the bed, and despite the promise (from the salesman), of help in finding a steel bracket which you can attach to the bed, this was not forthcoming. I found the sort bracket from another, which whilst the design was ideal it did not fit the bed because of the depth of side panel.
May 22, 2018
We bought an adjustable bed and it's great as husband has MND. So much easier to get him out of bed
Service was good and bed was installed quickly
May 19, 2018
Disappointing

As a regular Laybrook customer, who has recently secured another sale for Laybrook having recommended the company to my parents to replace their beds, we were very disappointed at the poor customer communication experienced.

Specific instructions given at point of sale by my parents was not followed causing anxiety & confusion. Also, our own replacement of mattresses displayed the same poor customer communication which caused both my husband & I unnecessary stress & frustration.

So, although I have recommended Laybrook on a number of occasions I now feel less inclined to do so. I hope you take on board my comments & improve your customer communication.

We will be looking for that improvement going forward, before making any more recommendations.
May 18, 2018
excellent service
May 18, 2018
Excellent service, value and a really comfortable bed
May 18, 2018
Excellent bed very very pleased
Thank you
May 17, 2018
It was good to get my bed through you. It is comfortable and very relaxing. The fitter did an excellent job and taught me how to use the bed properly before he went.
May 17, 2018
Found the estimating service on the website useful, but placed my order over the phone to ensure I'd interpreted the detail correctly. Used the removal service which meant nothing to worry about except watching the installation. I found the opportunity to choose a bespoke bed far more reassuring than other companies I contacted. Otherwise the bed does exactly what it says on the tin.
May 17, 2018
Great service from ordering to delivery. Would highly recommend.
May 17, 2018
I visited several electric bed outlets before I took the plunge and Laybrook were by far the best. They are knowledgeable and helpful and very flexible if you want something a bit non-standard. Plus, they were by far cheaper than anywhere else.
May 17, 2018
The bed has been, and still is a great benefit for us. Comfort is second to none and the vibro-massager is great for relieving our old age aches and pains. Recommended for a good nights sleep.
May 17, 2018
Customer service excellent delivery staff great would highly recommend
May 17, 2018
Advice on mattresses very poor. Test period of one week totally inadequate. I was unable to change rooms during the first week and therefore failed to discover the snags of the foam. When this was explained it was met with a blank refusal to co-operate apart from the offer of a new spring mattress for £300!!.
May 17, 2018
The bed mechanism itself was great but the ordering process could have been more helpful. I ordered a sprung mattress only to be told, when it developed faults after just a couple of weeks, that these are not intended for adjustable beds. I've tried 3 mattresses in total and still do not feel that I am comfortable at night. But they did exchange without quibble. I think I would have bought a different mattress elsewhere had I known about the problems I might have. I don't find memory foam comfortable and I struggle to sleep well because of this.
May 17, 2018
If your looking for any specialist equipment I would highly recommend Laybrook, I found all employees extremely helpful in making sure i got all that i required, they all made the purchase of buying my new bed an easy and trouble-free action.
May 17, 2018
The mattress is very comfortable.
About the easy ordering process; I telephoned for advice and this was easily understood to assist with choices and arrange a convenient delivery date. The clear paperwork arrived, as did the mattress. Everything went as expected in a pleasant, professional, friendly manner.
May 17, 2018
I’ve used a mattress supplied by the Occupational Therapist for years without knowing there was an alternative. Wow. The difference in comfort is indescribable. Thank you so much
May 16, 2018
Ordering process was quite easy. Delivery was for the most part within the expected time span. However, there was an issue with the supply and delivery of the special fitted sheets. We ended up making our own before the ordered ones were delivered. Bed wasn’t cheap by any means. Installation was efficient. By back options was disappointing. We were initially led to believe we would receive more than we actually did even though it was admitted the bed was extremely good quality and had been well looked after and was only just over a year old. By back cheque did arrive quickly though.
About Laybrook
Laybrook is a Verified Merchant
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