Chards Coin and Bullion Dealer
4.8 From 1 to 5
2393 Reviews
Overall Ratings
5 Stars
2054
4 Stars
217
3 Stars
55
2 Stars
27
1 Star
40
  • 2393 Reviews
  • 9 / 10 Recommend
  • 9.7 / 10 TrustScore
Jun 19, 2021
Excellent reliable service in troubled and confusing times.
Jun 18, 2021
I had some complications with an order and the customer service was absolutely brilliant. Very impressive when you consider what good value they offer. Highly recommend.
Jun 18, 2021
My order is always very efficiently processed. Thank you!
Jun 18, 2021
Always great.
Jun 17, 2021
Perfect no problems thanks
Jun 17, 2021
Quick & easy process
Jun 17, 2021
Spot on service
Jun 16, 2021
When I made the order, it showed all orderedable and got email that it's normally dispatched in 2 days.
However, it took 3 weeks for the items to be dispatched. No updates came about my order for over 1 week and I had to ring them to ask for update.

3 weeks in panic and worry, especially when you do valuable order. This is not good at all.

I also paid 11 pounds for secure delivery, and then got the items in small special delivery royal male bag through in my door mail hole!
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Response from Chards Coin and Bullion Dealer
Jun 18, 2021
Hi Samia, Thank you for your feedback. The item you purchased was available on an orderable status and you received a pop up stating that the lead time for the product was 2-4 weeks. This has to be acknowledged before you add the item to the basket. Your order confirmation email goes on to state; "Products on 'pre-order' or 'orderable': please be advised that we will despatch all these products as soon as we receive our allocation into stock. You will be contacted with a further update to confirm shipping. All orders placed for "in stock" items will be despatched within 2 working days. If for any reason there is a further delay we will contact you and let you know." We provide customers who have ordered a product on an orderable status with fortnightly updates, with the first update one week after your order has been accepted. We have provided more information about orderable items here - https://www.chards.co.uk/blog/what-is-orderable-bullion/318 We're sorry to hear about the issue with the delivery. We ensure that all items are packaged as discreetly as possible. The item however should not have been posted through your door. We will contact our courier and raise a complaint, and a member of our team will be in touch shortly.
Jun 16, 2021
Excellent communication and a competitively-priced product; would certainly use Chard again for future investment.
Jun 16, 2021
Very good indeed, well happy with this company, will be back
Jun 16, 2021
Very good price compared to other dealers with lower premiums, Fast delivery and good updates.
Jun 16, 2021
Very good service always on time with postage and website easy to use.
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Response from Chards Coin and Bullion Dealer
Jun 16, 2021
Hi Noel. Thank you for your feedback! It means a lot to know we're doing something right. If you do think of any ways we can improve, just let us know
Jun 15, 2021
Excellent in all departments top draw service
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Response from Chards Coin and Bullion Dealer
Jun 16, 2021
Hi Andrew. Thank you for leaving us this great review! I will pass it on to the rest of the team.
Jun 15, 2021
Pleased with these ice and ease of telephone contact to sort out queries Thank you
Jun 15, 2021
I'm happy with the service, I was kept informed throughout.
Jun 14, 2021
Very courteous and helpful. Payment and delivery was straightforward.
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Response from Chards Coin and Bullion Dealer
Jun 16, 2021
Thank you for taking the time to leave us a review, Ysanne. We're glad you're happy with the service you've received from us.
Jun 14, 2021
Excellent service, competitive pricing. 5 stars.
Jun 14, 2021
Excellent service. Kept updated throughout
Jun 11, 2021
good profesional service competent and precise
Jun 11, 2021
Why do you send me eight identical emails telling me that my order had been dispatched and eight identical emails asking me to leave feedback!
About Chards Coin and Bullion Dealer
With over 50 years in the coin and bullion trade and 4 times winner of Bullion Dealer of the Year - we like to think we really do know our stuff. All of our team are trained in identifying fakes, grading coins and buying and selling all coins, bullion and jewellery. We guarantee that every time you telephone Chard your call will be answered in-house by a trained member of staff and you are also more than welcome to visit us at our showroom without appointment. In an industry where knowledge is key we believe it is extremely important to be transparent, and we publish our premiums so they are there for all to see. We are happy to discuss our margins with anyone who asks and do not hide behind prices or complicated formulae. From our small beginnings we have now developed into a multi-million pound business, employing fifteen members of staff, serving customers all over the world and still working on the same basic principles.
Chards Coin and Bullion Dealer is a Verified Merchant
Questions? Contact Us
info@chards.co.uk
01253 343081
10am - 4pm Weekdays

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