Chards Coin and Bullion Dealer
4.8 From 1 to 5
1424 Reviews
Overall Ratings
5 Stars
1235
4 Stars
131
3 Stars
29
2 Stars
13
1 Star
16
  • 1424 Reviews
  • 9 / 10 Recommend
  • 9.7 / 10 TrustScore
Aug 15, 2020
Excellent service and good prices
Aug 15, 2020
very pleased with my purchases so far very good prices and delivery item packed well and sent fast
Aug 15, 2020
Very fast service and so pleased with my coin. Exceeded my expectations
Aug 15, 2020
All ok thanks
Aug 14, 2020
thank you Chards, A1 service.
Aug 14, 2020
Quite disappointed as the coin had a lot of stains, spots, mis colouring.
Aug 13, 2020
Great service and quick delivery
Aug 12, 2020
Happy with the way it was dealt with.
Aug 12, 2020
Quality product, Fast delivery, well packaged
Aug 12, 2020
First class service
Aug 12, 2020
Two of the coins were loose in the boxes and out of their capsules. I’ve emailed and phoned but so far have had no response.
So not happy at all
Chards Coin and Bullion Dealer Logo
Response from Chards Coin and Bullion Dealer
Aug 14, 2020
We do apologise that the parcel arrived in an unsuitable condition and the Proof coins are not in their capsules as intended. Previously The Royal Mint used to issue good quality capsules that screwed shut and held the coins in place but now push shut and may become loose in transit. However, we have various quality control measures in place and always ensure that the capsules are closed. So please accept our apologies, if you would like to return the coins in capsule to us and we will send out perfect replacements and we will return the defective coins back to The Royal Mint.
Aug 12, 2020
Order process was simple in spite of there being a system fault on the day. This was easily resolved by a call to Robyn in customer services who was very helpful and re-assuring. Gold arrived yesterday as promised.
Aug 12, 2020
Excellent service only negative is signed for delivery because of covid they are signing for me and I worry that if I weren’t there to collect in my hand then what if it goes missing. I’m sure it’s covered and this is no reflection on chard who have provided me with an excellent service. 5 stars ⭐️
Aug 12, 2020
Decent price.
Aug 11, 2020
Brilliant
Aug 11, 2020
Fantastic service, speedy delivery. Thanks Chards
Aug 11, 2020
GOOD CUSTOMER SERVICE QUICK DELIVERY
Aug 11, 2020
I first requested the sale on 29th July by email, but due to lack of response to the email and follow up emails and phone calls the order was not "placed" until 6th August. It was not until 11th August that the parcel was received by you and the sale price fixed. The gold price was very volatile during this period resulting in much uncertainty about the price I would receive. I think the whole process would be much better if you improve your response time to emails and phone calls. Otherwise the process works well, and seems very secure.
Aug 11, 2020
First time buyer of bullion. Really easy and smooth transaction. Prices as competitive as anywhere.
Will be buying again soon.

Many thanks
Aug 11, 2020
Ordering from Chards is always painless and easy, as you'd expect from them.
Items are always delivered in good time and of the quality I've come to trust from them.

Thanks
About Chards Coin and Bullion Dealer
With over 50 years in the coin and bullion trade and 4 times winner of Bullion Dealer of the Year - we like to think we really do know our stuff. All of our team are trained in identifying fakes, grading coins and buying and selling all coins, bullion and jewellery. We guarantee that every time you telephone Chard your call will be answered in-house by a trained member of staff and you are also more than welcome to visit us at our showroom without appointment. In an industry where knowledge is key we believe it is extremely important to be transparent, and we publish our premiums so they are there for all to see. We are happy to discuss our margins with anyone who asks and do not hide behind prices or complicated formulae. From our small beginnings we have now developed into a multi-million pound business, employing fifteen members of staff, serving customers all over the world and still working on the same basic principles.
Chards Coin and Bullion Dealeris a Verified Merchant
Questions? Contact Us
info@chards.co.uk
01253 343081
10am - 4pm Weekdays

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