Chards Coin and Bullion Dealer
4.8 From 1 to 5
2747 Reviews
Overall Ratings
5 Stars
2348
4 Stars
258
3 Stars
62
2 Stars
29
1 Star
50
  • 2747 Reviews
  • 9 / 10 Recommend
  • 9.7 / 10 TrustScore
Nov 01, 2021
Initial communication was poor and I wasn't certain whether or not the sale had been agreed, only by checking that the monies had left my bank account could I be certain. The issue became a little more later because I hadn't declared that the purchase was being made on behalf of my mother in law which was my fault and Chards probably have to comply with government regulations even if the transaction is for a relatively small amount. I may decide to make further purchases in the future on my own behalf and I would hope that the fact that the transfer would be made from the same bank account which is my own wouldn't be a problem.
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Response from Chards Coin and Bullion Dealer
Nov 01, 2021
Hi Alan, Thank you for taking the take time to leave a review. We will take on board your comments regarding poor communication, and will make sure we maintain our high standards. We are fully compliant with government regulations and anti money laundering procedures, which is why processes can be lengthened when bullion products are paid for by a third party. We are glad that you would consider dealing with us in the future and we hope, next time we can get a 5* review.
Oct 29, 2021
Not bad. Probably will buy from Chards again.
Oct 29, 2021
First time user, will use again
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Response from Chards Coin and Bullion Dealer
Oct 29, 2021
Hi Ian. Thank you for your review!
Oct 28, 2021
Very pleased with products and service. Would be happy to use again.
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Response from Chards Coin and Bullion Dealer
Oct 29, 2021
Hi Stephen. Thank you for your 5-star review!
Oct 27, 2021
Dear Sir/Madam,

Just to say, the 2021 Sovereign was received on Friday 15th October 2021, safely and in perfect condition. Thank you to all concerned, especially your 'Customer Care' member of Staff.
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Response from Chards Coin and Bullion Dealer
Oct 28, 2021
Hi John. Thank you for your lovely review. I have passed it on to the rest of the team.
Oct 27, 2021
excellent service
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Response from Chards Coin and Bullion Dealer
Oct 28, 2021
Hi Paul. Thank you for taking the time to leave us a review. If you can think of any ways we can earn that 5th star, please let us know.
Oct 27, 2021
Great prices buying and selling.
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Response from Chards Coin and Bullion Dealer
Oct 28, 2021
Hi John. Thank you for the feedback. We'd love to know how we can make this a 5-star review. If you have any ideas, please let us know.
Oct 26, 2021
Honest friendly service, good to do business with.
Oct 26, 2021
It's good to talk!

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Response from Chards Coin and Bullion Dealer
Oct 26, 2021
Hi Brian. Thank you for your feedback. Apologies if you've had trouble contacting us. We use a receptionist to assist with overflow calls when all of our customer service staff are busy and aim to respond to queries as quickly as possible. We also have the function for you to request a callback on the website through our virtual assistant, Ruby, or you can email your query to us.
Oct 26, 2021
Excellent service and good customer service
Oct 26, 2021
Bets value, and very polite and helpful staff. Will definitely be using Chards again.
Oct 25, 2021
Delivery just left on the doorstep. Scary!
Oct 25, 2021
Excellent price and great service with items received very quickly .

I was more than happy with the way the transaction went and placed a further order a few days later which also couldn't have gone any smoother .

Andrew .
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Response from Chards Coin and Bullion Dealer
Oct 26, 2021
Hi Andrew. We loved reading your review! Thank you so much for taking the time to share your experience with us. We really appreciate it!
Oct 25, 2021
Great service and great price
Oct 25, 2021
Smooth, swift transaction. Will use again.
Oct 25, 2021
Always a great experience dealing with Chards.
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Response from Chards Coin and Bullion Dealer
Oct 26, 2021
Hi Michael. Thank you for the great review!
Oct 23, 2021
Thank you.
Oct 22, 2021
Excellent service as usual been a customer for years thanks again
Oct 22, 2021
Had a few orders over the years with chards. good quality & always safely delivered & on time.
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Response from Chards Coin and Bullion Dealer
Oct 26, 2021
Thank you for the review, Karen!
Oct 22, 2021
Competitive and efficient. Will use again.
About Chards Coin and Bullion Dealer
With over 50 years in the coin and bullion trade and 4 times winner of Bullion Dealer of the Year - we like to think we really do know our stuff. All of our team are trained in identifying fakes, grading coins and buying and selling all coins, bullion and jewellery. We guarantee that every time you telephone Chard your call will be answered in-house by a trained member of staff and you are also more than welcome to visit us at our showroom without appointment. In an industry where knowledge is key we believe it is extremely important to be transparent, and we publish our premiums so they are there for all to see. We are happy to discuss our margins with anyone who asks and do not hide behind prices or complicated formulae. From our small beginnings we have now developed into a multi-million pound business, employing fifteen members of staff, serving customers all over the world and still working on the same basic principles.
Chards Coin and Bullion Dealer is a Verified Merchant
Questions? Contact Us
info@chards.co.uk
01253 343081
10am - 4pm Weekdays

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