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4.7 / 5
  • 39Reviews
  • 9 / 10Recommend
  • 9.4 / 10 TrustScore

Neil L

Verified Buyer

Feb 17, 2019

Very good experience since using gazoop. Never had any need to call for assistance as the system is so easy to get to grips with.

Response from Gazoop

Feb 17, 2019

Thank you so much for your kind words, Neil. We are so pleased that it's been working so smoothly for your company, we count ourselves lucky for customers like you. If you do ever need any assistance we're always here to help! :)

PHILLIP W

Verified Buyer

Feb 09, 2019

Application has a lot of great qualities and potential. Support has been very helpful so far. However the tutorials lack much needed details with explanations on exactly what the system does under each category especially when paying for the Ultimate plan, the average person doesnt know what APIs are or how to generate the much needed booking app through an Iframe etc. Invoice setup (for drivers is a bit confusing and could use some more details) This is our 1st 30 days, once we get everything up and running with the Ultimate features Im sure we will give this a 5 star review. and go contract versus monthly. Also it should be displayed in the pricing there is additional charges for the SMS Support etc as we did not factor that into our budget and was quite surprised once committing to the program these were additional fees. We went through 500 sms in 3 or 4 days at that rate our costs will end up being an additional $100 plus more .

Response from Gazoop

Feb 11, 2019

Thank you for your review, welcome to Gazoop Phillip! I'm glad you recognise the quality of our system and willing to put your trust in our platform! I'm sorry you feel our tutorials are not in-depth enough however, we'll for sure look in to seeing how we can improve this. Adjusting your SMS Bundle may be a better option for you, this can be found in our pricing pages as you create your quote, the higher the bundle you opt for the cheaper the SMS messaging is. Thanks again for your input! :)

Norbert H

Verified Buyer

Feb 08, 2019

Customer service very helpful, system is working as promised, however I would warmly welcome some more features, such as more detailed options for setting fares and option to send a message to customers if they no showed, so they know we were there and gone.

Response from Gazoop

Feb 08, 2019

Thanks so much for your feedback Norbert! We're glad to have you on board. :) You should check out our Localisation > Rules, this allows you to get really advanced and flexible with fare pricing, give us a shout if you need a hand with that. Love the idea about the SMS on no show, I'll feed that back to our developers.

Eugene a

Verified Buyer

Oct 30, 2018

The customer service is the best. Gazoop has everything you need to run a top notch transportation company. I have been with them for years I have looked at other competitors. Hands down Gazoop is the only place to be .

T

Verified Buyer

Oct 23, 2018

Good

Anthony

Verified Buyer

Aug 27, 2018

Service was quick and fast

Kristian L

Verified Buyer

Aug 07, 2018

Just wanted to say thank you for all your help over the last month. I feel im being a pain, but coming from pen and paper for the last 10 years, this is a big jump. The team have made the transition acceptable for a complete noobie to dispatch software. Adam and the rest of the support team are an asset to Gazoop. Thanks again

Rob F

Verified Buyer

Jul 10, 2018

promises so much but falls down on the small details. Gazoop has the makings of a fantastic dispatch system but is rough around the edges. support can be frustrating at time and the system can be unintuitive to use in a busy dispatch office. we are however persevering with Gazoop in the hope that with time and some gentle prodding we can get something that is as good as anything else out there. cost wise its comparable to market leading dispatch systems, I would probably say slightly more expensive than the likes of ICabbi or Autocab on a week by week basis but the lack of setup costs offsets this for small and new companies.

michael r

Verified Buyer

Jun 03, 2018

Great customer service

Alexey L

Verified Buyer

Jun 03, 2018

dgdnf

SHAUN K

Verified Buyer

May 16, 2018

Perfect from start to finish

Lakesha

Verified Buyer

May 05, 2018

Very thorough and understanding

Jamael G

Verified Buyer

Apr 19, 2018

I had great customer service, the representative is always willing to help, I love the way that if I make a suggestion, about what my company needs she does not hesitate to find a solution! Thank you!!! App is also getting better, now if we can only work on the international processing fee we receive.

Nurul I

Verified Buyer

Apr 13, 2018

Powerful system, best customer service team Always here to help Thanks guys

Mihai U

Verified Buyer

Mar 31, 2018

Very easy to use

Alex E

Verified Buyer

Mar 10, 2018

Fantastic service highly professional and I recommend to everyone

Robbie

Verified Buyer

Jan 03, 2018

Brilliant system and the staff are there to help with anything and everything

Matthew H

Verified Buyer

Dec 30, 2017

Been using Gazoop for a few months now (came over from a crappy service called Taxihub), and WOW what a difference, support has been brilliant (when needed) and the dispatch side is reliable and fast. The drivers app is good and responsive Over all im very happy with the service... p.s is that good enough to get a mystery prize? ;)

Cameron B

Verified Buyer

Dec 26, 2017

Fantastic customer service.

Brett P

Verified Buyer

Dec 26, 2017

Brilliant and great customer service