trustspot logo
4.4 / 5
  • 504Reviews
  • 9 / 10Recommend
  • 8.89 / 10 TrustScore

Wife

Verified Buyer

Oct 16, 2020

Awful customer service, took about 20 calls to finally get my delivery sorted (5months) then all of a sudden one further telephone complaint and it was sent next day delivery with a sweetener but too little to late unfortunately, I shouldn’t have had to chase continuously. Sorry Gardenbox but you asked for feedback

Olly P

Verified Buyer

Oct 13, 2020

Mark was very helpful. We will definitely use you guys again.

Andrew C

Verified Buyer

Oct 10, 2020

Excellent customer service when picking up my Kamado Joe. Really helpful and friendly with advice in the shop, and even more helpful after service.

Sean G

Verified Buyer

Oct 03, 2020

Great service

Dave B

Verified Buyer

Oct 01, 2020

Awesome, quick delivery, great price, great Comms. What more can you ask for !

John G

Verified Buyer

Sep 28, 2020

I visited the Showroom looking to order a Kamado Grill. Spent 30 minutes looking at the grills on display and talking to Rick who was very helpful at describing the benefits of the Kamado Grills I was considering. Ended up buying a Classic Joe. It was delivered a few days later as requested and nice and early in the morning. Shall return soon for extra bits and supplies after using the Classic Joe for 3 days in a row and love it!

Dee L

Verified Buyer

Sep 28, 2020

at the moment we are not happy for we need to return the product because it's for a different model of masterbuilt bbq than the cover sent phoned twice and been told we'd get a phone call re returns and we've left messages. While the person on the phone each time has been very nice - two weeks since the first call and we've heard from no one re the return and getting our money back.

Mike O

Verified Buyer

Sep 25, 2020

Awful, stock is a joke, delivery is a joke. Still waiting for back order items today (25-09-20) from an order placed on 27 July. BEWARE!!!!

Steven T

Verified Buyer

Sep 25, 2020

Fantastic service. Rick was very knowledgeable about the products I was considering and with twenty minutes I knew what was the right product for me and I purchased straight away. Three weeks, I’ve had a courtesy message to ask how I’m getting on and the product is fantastic to use. Will be using for smaller items in the future and recommending to friends and family.

Peter E

Verified Buyer

Sep 11, 2020

Great price for the meat bundle,fast delivery and great after sales information.

B R

Verified Buyer

Sep 03, 2020

Excellent service and attention to detail. Arrived on time and tracked all the way. Will certainly use them in the future

Jolene D

Verified Buyer

Sep 03, 2020

Fantastic service and delivered when advised. Very prompt at responding to emails and queries. highly recommend

Alison A

Verified Buyer

Aug 30, 2020

I really hope that my experience was exceptional! Placed order which was acknowledged and then heard nothing! Eventually raised dispute with Paypal, who could get no response from this company and was refunded in full. Then the goods were delivered in August!! I sincerely hope my experience was a one-off otherwise they won't stay in business for very long!

Martin G

Verified Buyer

Aug 29, 2020

Excellent service, great advice, great package. Store well worth a visit too.

Neil M

Verified Buyer

Aug 27, 2020

The tong is fine and very useful, now that it has arrived. The promised 2-5 days delivery actually took 4 weeks but I suspect this was more to do with your choice of delivery company than to failings of yours

raymond h

Verified Buyer

Aug 27, 2020

Said order would be delivered in 3/4 days. Arrived 31 days later. Took payment from my bank account within 2 days of order. Ignored my email asking where my purchase was. Asked for review 8 days before I actually took delivery. Blamed Hermes for late delivery. Would not recommend.

Marc R

Verified Buyer

Aug 25, 2020

Contacted garden box before ordering as I’d read some poor reviews about recent deliveries. I was assured all problems had now been sorted. Unfortunately this isn’t the case. I’m still waiting delivery of a missing item 6 weeks after order. Numerous phone calls, emails and messages. Loads of empty promises. Terrible terrible customer service. Wouldn’t use them again.

Mark S

Verified Buyer

Aug 25, 2020

Excellent one to one service with follow up calls, prompt delivery and the best prices anywhere. Highly recommended.

Ms C

Verified Buyer

Aug 24, 2020

The spatongs took a while to arrive but look fab. Unfortunately, have not had the chance to use them on the BBQ yet but am excited to see them in action. Thank you

KEVIN w

Verified Buyer

Aug 24, 2020

Great product great service