I was sent to this company in search of the current gold dust, Gnappies refills, and I was relieved to find they had them. While the price was higher than the amazon subscribe & save price we usually pay (about £8 more) I was happy to pay it as we'd run out and it wasn't that different. I didn't hear anything for a few days which worried me and eventually received an e-mail saying I'd receive dispatch details the following day. I was slightly concerned that they too were awaiting stock so emailed them that evening. I was amazed with the response: prompt and very helpful, they offered to jump on a train and bring them to our local station (over an hour on the train with 2 large boxes and 1 smaller one!) that night. Luckily we had found our remaining smalls were just working so we didn't need to be that drastic. They arrived two days later as promised. My only comment would be that I revisited the site the next day and the price had increased by nearly £10. To me, that's unnecessary even if you do fundamentally agree with supply and demand models. Overall very happy with this company and will certainly keep them as backup!