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July 2016 Release Notes

Ryan Haidinger on July 11, 2016
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Overview

TrustSpot has been growing by leaps and bounds lately, as we recently launched our Shopify App, which has contributed to a large amount of great new customer feedback that has been extremely useful into further updating our platform. One of the things I love the most about working at TrustSpot is our agility and transparency, where we are open to fresh ideas and feedback, and implement them quite fast

The update for June 2016 marks one of our largest platform updates since our public launch in March and is a testament to our belief that small businesses need a champion to stand by them. In this market especially, while our competitors are focused on price hikes, lack luster features and long waiting times for customer support .. we see TrustSpot as a fresh, and much needed alternative that businesses can depend on.

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Coupons

Easily create coupons to share with your customers after they leave a review for your company. Coupons are automatically displayed on your review thank you page, and within thank you emails (if enabled). You can also display special coupons on your store page, if you want to offer prospective visitors a discount to save on your shop for a special promotion or holiday without leaving a review.

This new feature can be found within your Marketing Tab > Coupons

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Thank you Emails

Send a personal thank you email after a customer leaves a review for your company. Increase repeat business by offering a coupon within the email with one-click. Once enabled, you can customize the delay to send after a review is submitted by a customer. (default is set to instant / no delay)..

This new feature can be found within your Marketing Tab > Thank You Email

Smart Reminders

Automatically send up to 3 review request reminders (based on your custom delay) to help customers who haven’t written a review. This can be extremely helpful in situations where customers may accidentally delete the email, misplace it, or just simply forget. Send a friendly nudge and remind them to leave a review for your company.

This new feature can be found within your Reviews Tab > Automatic Email

Profanity Filter

Once enabled, all explicit language from new reviews is automatically starred out to help promote a clean community for your visitors and customers.

New Review Notifications

Now you can easily be notified whenever a customer leaves a new review. You can also set filters, such as to only be emailed when a 4 or 5 star review is left. Alternatively you can set to be notified only when a low star review is left so you can quickly follow up with a response to help your customers – showing your awesome customer service in action!

Performance Reports

Two new reports were added, a Daily Summary and a Weekly Performance Report to give you an overall idea of your progress and account activity. For more detailed insights into your reviews collection, check out our advanced analytics & insights feature for our Premium Plan.

Trust Banners

This new trust element allows you to display your reviews in a slim, horizontal format across your site. Banners come in several sizes.

You can find all of the Trust Banners, by going to Trust Elements > Trust Banner

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Trust Page

Lower potential visitor abandonment, by having a dedicated reviews page on your site showcasing all of your reviews. Trust Page is responsive & mobile ready – check out our live demo.

You can find all of the Trust Banners, by going to Trust Elements > Trust Page

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Import Existing Reviews

We automated this process by adding an easy to use form where you can fill in your current review site and a link to your review page. Once submitted, our team will begin the import and aim to complete within 24 hours. After the import is completed, you will receive an email confirmation.

We can import in from hundreds of reputable sites including:

  • Our Competitors: (TrustPilot, Yotpo, SiteJabber, Feefo, ResellerRatings, Verified-Reviews, ShopperApproved, etc)
  • Social Sites: (Facebook, Instagram, Twitter, Etsy, etc)
  • eCommerce Platforms: (Magento, Shopify, BigCommerce, Ebay, Amazon, etc)
  • Directory Sites (YellowPages, Angie’s List, etc)
  • Independent Review Sites & Forums
  • And hundreds more.. when in doubt just submit your request, and we will follow up if there are any concerns

Exit Survey V2 + Customization

Lower potential visitor abandonment, by having a dedicated reviews page on your site showcasing all of your reviews. Trust Page is responsive & mobile ready – check out our live demo.

You can find all of the Trust Banners, by going to Trust Elements > Trust Page

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Ryan Haidinger
Ryan Haidinger

Ryan is the co-founder & CEO of TrustSpot. When he’s not thinking of new features or testing marketing campaigns, you can find Ryan at the beach surfing.

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