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Basic review collection and trust seals
30 review requests per month
30 review requests per month
Is TrustSpot for company reviews or product reviews?
Both! We offer product level reviews, company level reviews, or both at once. If you want to collect both, you can configure the percentage of customers who will receive product review requests versus company review requests.
What is a Review Request?
Review requests are the automatic emails that TrustSpot sends to your customers after a purchase, asking them to leave a review for you. Each time we send an email request to one of your customers, it counts as a review request. Request credits are refilled monthly.
Which systems are supported for Product Reviews?
TrustSpot supports the most popular e-commerce cart systems. We currently have plugins for:If you do not use one of the above carts or don't need product reviews, TrustSpot supports Company Reviews for any system through either BCC email, embeddable exit survey, or API integration.
What is a Dedicated Reviews Page?
Every company registered with TrustSpot receives a dedicated reviews profile page. This is your own unique, public review display page where anyone can see your reviews on TrustSpot's website. Your review page will be indexed by Google and appear in many search results regarding your company reviews with Rich Snippets (gold stars in organic search). Think of it like your own "Yelp" page.
Is TrustSpot only for e-commerce?
Absolutely not! We support a wide variety of service oriented businesses who want to improve their client relationships, manage their online reputation, improve SEO, and increase on-site conversions. You can collect company level reviews through a variety of methods such as email, on-site surveys, or API integration.
What are Kickstart Credits?
In addition to automatic email review collection using Review Requests, you can jumpstart your review profile by inviting past or existing customers. Simply upload a file with your customer's name & email address and TrustSpot will request reviews from them. Each request uses a Kickstart Credit rather than a standard Review Request credit.
Can I upgrade my plan?
Yes, plans are upgradable and downgradable at any time. Your remaining days will be prorated, meaning if you upgrade in the middle of your billing cycle, your remaining paid days will be credited and applied to your new plan.
Can I import my Existing Reviews?
Yes, TrustSpot supports review importation from other reputable review management platforms. We currently support hundreds of platforms, and all imports are handled by our team within 24 hours. We can only import from reputable review sources to maintain the integrity of our review collections.
All Plan Features
|Review Requests Per Month||30||300||1,000||3,000||6,000|
|Import Existing Reviews|
|Automated Review Collection|
|Manual Review Requests|
|Smart Review Reminders|
|Product Inline Stars|
|Product Review Widget|
|Product Review Tab|
|Reply To Reviews|
|Customize Widget Colors|
|Dedicated Reviews Profile Page|
|Google Rich Snippets|
|On-Site Trust Seals|
|On-Site Trust Badges|
|On-Site Trust Page|
|On-Site Trust Banners|
|On-Site Trust Widgets|
|On-Site Trust Carousel|
|On-Site Trust Tab|
|On-Site Trust Blocks|
|On-Site Photo Carousel|
|One-click Social Sharing (FB & TW)|
|Customer Recommendation Score|
|Facebook Reviews Tab|
|Review Activity Dashboard|
|New Review Notifications|
|Thank you Email|
|Respond to Reviews|
|Advanced Statistics & Insights|
|Restricted Email List|
Services & Support
|Email & Live Chat Support|
|Priority Email & Phone Support|
|eCommerce Site Audit|
|Dedicated Success Manager|